Augmented Reality Services Manager
Hach
Company Description:
We’re focused on ensuring water quality for people around the world by making water analysis better – faster, simpler, greener and more informative. In 1933, Dr. Bruno Lange founded his company in Berlin, Germany with a vision of making water analysis simpler. His innovation in water analysis led to breakthroughs in laboratory testing and allowed people without backgrounds in chemistry to run and understand various tests. In 1947, Clifford and Kitty Hach were also reinventing water analysis in Ames, Iowa. Armed with an advanced understanding of analytical chemistry and a passion to make a difference, the founders set out to simplify water analysis. Clifford and Kitty were determined to make water analysis better so customers could get to their results faster, more easily, and with more information. With such similar passions for clear and simple water analysis, the two companies became one under the Danaher Life Sciences Group. Today, everything Hach does is still focused on the goal to help customers manage water across the globe. Since our founding we have led the industry in developing innovative solutions to help our customers analyze their water more efficiently and more effectively. Hach products can be found around the globe in a wide range of lab, field, and in-process uses in municipal and industrial facilities. Hach analytics solutions are designed to give operators and managers confidence in the many decisions they make to ensure compliance, improve energy efficiency, and reduce waste in production, product quality, and utilities management. We provide the best-in-class products, industry leading experts, and local support to help our customers manage their water. Now Hach offers more products, chemistries, services, and software to help provide complete solutions. Hach has more than 12,500 different products and 525 patents being used by more than 100,000 customers around the world.
Job Description:
The Strategic Services team is responsible for the innovation and implementation of new Services at Hach. One area of focused innovation is leveraging Augmented Reality (AR) within our Training, Field Service, Tech Support, and Sales teams. This person's primary responsibilities will be to project manage our AR program rollout, collaborate with subject matter experts across various departments, and assist in the creation of AR content creation. AR content will be created with a third-party application and this person will work with other SMEs and content creators to generate content.
What makes this opportunity exciting?
- Hach releases over 10 products per year, so you will always be learning and working on new items. This is fast-paced and significant work!
- Our ability as an innovative organization! Unknown, yet exciting opportunities because of our innovative approach; Our service business is ever-evolving.
- You get to be a part of Danaher Corporation, rated 162 on the Fortune 500 list
- Full benefits including medical, dental, vision, 401(k) matching all on day one
- Opportunity to join a newer team that is dedicated to launching new services, delivering software-enabled services, and committed to bringing these new services to life!
Responsibilities:
- In-depth experience with standard AR hardware, software, best practices, and design patterns
- Project manage the creation and implementation of digital AR courses that supplement Hach’s existing course catalog
- Partner with various stakeholders in the company (senior managers, KOLs, SMEs, training facilitators) to manage successful AR program rollouts and technology adoption
- Creativity in finding solutions to abstract design problems, particularly with respect to translating real-world concepts and interactions into AR
- Interprets internal and external business challenges and recommends best practices to improve products, processes, and services.
- Proficiency in data analytics, business case analysis, and reporting
- Capacity to prioritize tasks and team activities through self-directed time management and organization
- Ability to manipulate CAD files (i.e. SolidWorks) or work with technical teams on content inputs and edits
- Gather and evaluate Voice of Customer (internal/external) leading to the development and implementation of plans for continuous improvement
- Support revenue generation through customer learning events
- Measure customer satisfaction and impact of AR program effort
Requirements:
- Bachelor's degree in Communications, Psychology, Business, Instructional Design or another related field
- Technical skills in game/AR/VR development (i.e. Unity) or wearable VR ie. Hololens
- 5+ years of learning and development experience, including experience in a large (2000+) multinational business
- Demonstrated, in-depth knowledge of instructional design and adult learning theories
- Commercial Acumen
- Experience managing global projects and portfolio
- Experience with Learning Management Systems
- Ability to effectively operate in an ambiguous framework
- Ability and comfort leading and managing change
- Comfort working in an environment of continuous improvement
- Strong interpersonal and leadership skills
- Willingness to travel occasionally domestically and internationally
Benefits:
The below range is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in Colorado. This range may be modified in the future. The salary range for this role is $100,000 to $130,000.
This job is also eligible for bonus pay.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.
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